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KIDSReturn and Refund Policy
Thank you for shopping at Shanti Opticals. We value your satisfaction and want to ensure you have a positive experience with our products. Please read our return and refund policy carefully.
Returns:
We accept returns within 7 days of the order delivery date. If 7 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
How to Initiate a Return:
- Contact our customer service team at info@shantiopticals.com to initiate the return process.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our customer service team will provide you with instructions on how to return the item.
Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 3 to 5 business days.
Late or Missing Refunds:
If you haven’t received a refund after 5 business days, please check with your bank or credit card company. It may take some time for the refund to be officially posted. If you still have not received your refund, please contact us at info@shantiopticals.com.
Exchanges:
If you need to exchange an item, please contact our customer service team. We will provide instructions on how to return the original item and process a new order.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide a refund.
Contact Us:
If you have any questions about our return and refund policy, please contact our customer service team at info@shantiopticals.com.
Thank you for choosing Shanti Opticals!